tk44's Privacy Policy

1 Introduction and Scope

This Privacy Policy ("Policy") applies to users of tk44's website and services. By creating an account on tk44app.cam or starting to use the services, you consent to the collection and processing of information described in this Policy.

tk44 operates a complete online gaming and betting platform for users in Bangladesh. Using this platform requires providing certain personal information for registration, identity verification, and financial transactions.

This Policy works alongside our Terms and Conditions and both documents should be read together. In case of any conflict, this Privacy Policy will take precedence on matters of data protection.

2 What Information Is Collected

2.1 Information Collected at Registration

When creating an account, we collect the following information:

• Full name, date of birth, and nationality
• Mobile number and email address
• Username and password (stored in encrypted form)
• Residential address

2.2 Information for Identity Verification

During the account verification (KYC) process, we may collect:

• National ID card (NID) or passport copy
• Bank account or mobile financial service (bKash, Nagad, Rocket, Upay) details
• Selfie or photo (where applicable)

2.3 Automatically Collected Information

When you use our platform, certain information is recorded automatically:

• IP address, browser type, and operating system
• Device identifier (Device ID)
• Platform activity logs — logins, gameplay, transactions, etc.
• Information from cookies and similar tracking technologies

3 Purpose of Data Use

tk44 uses collected information only for the following purposes:

• Account management: Registration, login verification, and identity confirmation.
• Financial transactions: Processing deposits and withdrawals and preventing fraud.
• Customer support: Responding to your issues and questions — via 24/7 live chat and email.
• Security and compliance: Account protection, detecting misuse, and meeting legal obligations.
• Service improvement: Analysing user experience to make the platform more effective.
• Promotional communication: Sending information about bonuses and offers with your consent.

Your information is never sold to third parties. Limited information may be shared with partner organisations that are essential to operating the service, and only under strict confidentiality agreements.

4 Data Storage and Security

tk44 has adopted internationally recognised technical and organisational measures to keep your information secure.

4.1 Technical Security Measures

• SSL encryption — all data transmissions are encrypted.
• Passwords and sensitive data are stored in hashed and encrypted form.
• Firewalls and intrusion detection systems are active.
• Regular security audits and vulnerability monitoring.

4.2 Access Control

Only authorised personnel have limited access to the information they need. All access is logged and reviewed regularly.

4.3 Data Retention Period

Information is retained while your account is active. After an account is closed, certain information may be kept for a defined period to meet legal and regulatory obligations.

5 Data Disclosure and Third Parties

Information may be disclosed in the following limited circumstances:

5.1 Service Partners

For payment processing, necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions. Gaming software providers (such as Evolution, Pragmatic Play, JILI) may receive limited operational data.

5.2 Legal Obligations

tk44 is legally required to disclose information upon a valid legal order, court direction, or request from a competent authority. In such cases, we provide only the specific information requested.

5.3 Fraud Prevention

Certain information may be shared with third-party verification organisations to detect financial fraud or account misuse, which protects the interests of all users.

6 Cookie Policy

tk44's website uses cookies and similar technologies. These ensure the site functions correctly and improve your browsing experience.

6.1 Types of Cookies

• Essential cookies: The site cannot function properly without these — they are required for login sessions and security.
• Functional cookies: For remembering your preferences and analysing usage patterns.
• Analytics cookies: For collecting site usage statistics — all data is anonymous.

6.2 Cookie Control

You can manage cookies from your browser settings. However, disabling essential cookies may prevent some features of the site from working.

7 User Rights

As a registered user of tk44, you have the following rights:

• Right to access: You can request to know what information is held about you.
• Right to correction: You can request correction of inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you can request that your information be deleted.
• Right to restrict processing: You can request that use of your information be suspended while an investigation is ongoing.
• Right to object: The right to opt out of marketing communications.

To exercise these rights or for any data protection queries, contact our support team. Our Responsible Gaming policy also contains important information about user rights and protections.

8 Protection of Children and Minors

All tk44 services are intended solely for persons aged 21 and above. We do not knowingly collect or process information from any minor.

Age is verified at registration. If we become aware that a minor has created an account, that account will be closed immediately and the collected information will be deleted.

9 International Data Transfers

Some information may be stored on international servers to operate tk44's services. Such transfers are made only when the destination country or organisation ensures adequate data protection.

All international data sharing agreements include strict confidentiality and security conditions, so your information remains protected wherever it is held.

10 Policy Changes

tk44 reserves the right to update this Privacy Policy when necessary. For significant changes:

• A clear notice will be posted on the website.
• Registered users will be informed by email or mobile.
• The date of the change will be noted at the top of the Policy.

Continuing to use the platform after a change is made will be taken as your acceptance of the new policy. If you object to any change, you may close your account.

For general questions, visit our FAQ section — there you will find answers to frequently asked questions about privacy.

11 Contact

For any questions, concerns, or data-related requests regarding this Privacy Policy, please contact us: